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General Terms and Conditions

Hotel Mariahilf GmbH (August 2018)

  1. Scope

These General Terms and Conditions apply to all guest accommodation contracts concluded between Hotel Mariahilf GmbH and the Guest as well as to all other hotel services provided.

  1. Reservations

The acceptance of a reservation made by a guest constitutes the agreement of an accommodation contract. This agreement, comprising the reservation of rooms, is binding to both parties to the contract. Reservations for rooms that have not yet been paid for or confirmed* are valid until 6 pm of the day of arrival. Guests are not entitled to accommodation in a particular room. The Hotel Mariahilf GmbH reserves the right to re-let reserved rooms following expiry of the reservation period. The hotel will provide guests with a written booking confirmation and upon request (per email or post). The Hotel Mariahilf GmbH reserves the right to apply such restrictions as minimum length of stay, deposit and other conditions to specific dates. Once a room has been booked, it must not be resold, sublet and/ or passed on. In particular, rooms and/ or room quotas must not be passed on to third parties at prices above the actual room prices. The Hotel Mariahilf GmbH expressly does not permit the hotel room to be used for any purposes other than accommodation.

  1. Guaranteed reservations, cancellation periods

Standard Reservation Arrival in the hotel before 6 pm. The room will not be cancelled before 6 pm. Such reservations will lapse after 6 pm on the arrival date automatically and free of charge.

Guaranteed reservation A reservation is guaranteed following provision of a valid credit card number or a pre-payment. Bookings can be cancelled 1 day before arrival free of charge. If a guest fails to cancel he room in time, Hotel Mariahilf GmbH reserves the right to charge the full amount of the reserved rooms from the credit card provided.

Non-refundable reservation At the moment of the reservation, the customer accepts that the credit card will be charged with the full amount of the reservation. This amount is not refundable in the case of a cancellation or any modification of the reservation. 

Assumption of room costs through the company The Hotel needs a confirmation from the company via e-mail or fax if the room costs are carried by the company. The room will be kept free all night long. If the company’s residence is outside Austria, a credit card must be provided to confirm the reservation. A cancellation of the reservation can be made up to one day before check-in free of charge. In case of late cancellations, the hotel reserves the right to charge the credit card with the full amount of the reservation or to send an invoice to the company.

Group reservations At the Hotel Mariahilf reservations for 5 or more rooms are handled as a group, the group booking and cancellation policy will apply. Such reservations must be guaranteed with a valid credit card number or a pre-payment two weeks before arrival with 30% of the whole reservation amount.

Group cancellations


up to 28 days before arrival are free of charge

up to 14 days before arrival will be charged 25%

up to 7 days before arrival will be charged 50%

up to 2 days before arrival will be charged 80%

up to 1 day before arrival will be charged 100%


Different cancellation periods apply for special agreements. Offers on Option are not obligatory and can be accepted or refused from the guest or the company any time before the option expires.

Cancellation Any cancellation must be done in a written form. The reservation made through online booking platforms such as booking.com, HRS, Expedia, etc. must be cancelled on the same platform. Please keep in mind the cancellation policy of the online booking platform. 

No Show If a guest fails to make an appearance (no show), the credit card provided will be charged with the full amount of the reservation.

Early departure The Hotel reserves the right to charge the whole amount of the reservation if the guest leaves the Hotel earlier. Different cancellation periods apply for bookings during events and trade fairs. These will be stated during the booking process and on the booking confirmation.

  1. Room price and packages

The Hotel Mariahilf GmbH reserves the right to charge the whole amount of the reservation at the time of Check in. The room prices are based on the number of guests in a room. Additional guests in the room overnight must be made known at the reception. The guests will be charged according to the daily rate.  The Hotel Mariahilf has seasonal prices. The actual pricelist is provided at the reception or online on the hotel home page. The price of the rooms is inclusive breakfast buffet. Not consumed hotel services incl. services from packages or breakfast are neither refunded nor reduce the total price of the stay.

  1. Taxes and fees

Applicable rates are total gross rates including all taxes, fees and excluded the city tax (EUR 1, 50 per person and per day). However, this does not apply to children under 16, people with disabilities and people on business trips, who stay more than 14 days at a time at the hotel. In case of changes of tax or fee rates as well as the charge of new or additional taxes and fees – that are unknown to the parties at this time – Hotel Mariahilf GmbH reserves the right to adjust the named rates and prices accordingly.

  1. Means of payment

The Hotel accepts payments in cash (EURO) by EC or credit card (Visa, MasterCard, Diners and American Express). The Hotel accepts bank transfers with the company headquarters in Austria.

  1. Occupancy times for reserved rooms

Reserved rooms are available to the guest from 2 pm on the day of arrival to 11 am on the check-out date. Guests can also arrange a late check-out with the hotel in advance upon request. If the hotel agrees to the late check-out, it reserves the right to charge EUR 35.00 for the additional use of the room till 2 pm. If check-out takes place after 3 pm, guests are charged the full day rate for the room. Guests are not contractually entitled to a night after late check-out. Guest are obliged to keep noise levels low from 10pm to 6am.


  1. Liability


Hotel Mariahilf’s liability for personal items brought by the guests is subject to the relevant legal provisions (Sections 970, ABGB, Austrian General Civil Code (GCC). Hotel Mariahilf accepts liability for items committed to Hotel Mariahilf’s empowered staff and to the particular place. Hotel Mariahilf’s liability is subject to the relevant legal provisions (Sections 970, par. 1, ABGB, Austrian General Civil Code (GCC) according to the federal law from 16th of November 1921 about the liability of innkeepers and other entrepreneur. If the contracting party is a consumer, there is no liability for slight negligence accepted. If the contracting party is an entrepreneur, there is no liability for culpable negligence accepted. Hotel Mariahilf accepts liability for violation of duties committed by its legal representatives, employees or agents. Hotel Mariahilf accepts liability for items brought to the Hotel within the parameters of the legal provisions. However, liability is limited to hundred-fold of the room price and limited to EUR 800 for cash, securities and valuable objects. Hotel Mariahilf accepts the liability for extended damages only if valuable objects were taken for safe-keeping or damages were caused by the Hotel staff. The limitation of liability applies both to a consumer and an entrepreneur accordingly. For the loss of the room key the Hotel will charge EUR 70,00 as key loss expenses. The guests have the possibility to leave the luggage after check-out in a special luggage room. The Hotel accepts no liability for any damages or losses of unobserved luggage and personal injury of the guests.

  1. Surveillance 

For the security of the guests all the hotel entrances are 24h under video surveillance.

  1. Parking

All the guests of the Hotel have the possibility to park the car at a 24-hour Mariahilferplatz – Parking at a reduced fee. Hotel Mariahilf accepts no liability for all damage caused by other tenants or by any other third parties as well as in case of handing over the tickets.

  1. Pedestrian area

Driving on a pedestrian zone to a special loading area directly in front of the hotel entrance is allowed for Hotel Mariahilf guests while checking in or out and loading the luggage. In case of leaving your car for longer and getting a ticket, the costs will not be refunded from the Hotel.

  1. Vouchers

A voucher can only be redeemed for the hotel’s own products and services. The remaining balance of the voucher can be used for future payments in the Hotel. Vouchers cannot be redeemed for cash.

  1. Food and drinks

Breakfast may only be taken within the designated public areas (bar, lounge). Guests are prohibited to take any of the items offered as a part of the breakfast with them. The preparation of food in the hotel’s rooms is prohibited.

  1. Non-smoking inside the Hotel

Hotel Mariahilf is a non-smoking hotel. Smoking in both the hotel’s public areas and guest rooms is therefore prohibited. The hotel hereby expressly reserves the right to deduct special cleaning costs to the amount of at least EUR 35.00 from a guest’s credit card deposited for security.

  1. Fire safety regulations

In case of fire or fire alarm please follow the instructions of the Hotel team. In case of any activation of the fire alarm system caused by the failure to comply with the above terms and conditions or any damage of the hotel furniture and equipment, the Hotel reserves the right to charge the guest.

  1. Pets

Pets are generally allowed. The only premise is, that the pet is kept under the continuous supervision of the guest, that it is free from disease and that it does not pose any other risks to other guests or the hotel staff. A pet must not be taken to the Hotel Mariahilf breakfast room. A fee of EUR 10.00 is to be paid per pet per night. Guests are not permitted to have more than one pet per room.  However, this does not apply to guide dogs for blind or deaf people or people with other disabilities. Such people are permitted to bring their dogs free of charge and at any time.

  1. Place of fulfilment, choice of law and jurisdiction

The following contract is subject to an Austrian adjective and substantive law under exclusion of the Rules of Civil Law (esp. Switzerland’s Federal Code on Private International Law, CPIL and (Rome) Convention on the Law Applicable to Contractual Obligations) as well as UN Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction shall be the domicile of the Proprietor if the Party is an Entrepreneur; however, the Proprietor shall also be entitled to assert its rights before any other court that is competent for the location and matter.

If the Accommodation Agreement has been made with a Party that is a Consumer who has their domicile or ordinary residence in Austria, actions against the Consumer may exclusively be filed at the domicile, ordinary residence or place of work of such Consumer.

If the Accommodation Agreement has been made with a Party that is a Consumer who has their domicile in a member state of the European Union (except for Austria), Iceland, Norway or Switzerland, the court that is competent for the domicile of the Consumer in the event of actions against the Consumer in the relevant matter shall have exclusive jurisdiction.


  1. Final provisions


Amendments and additions to the agreement or the General Terms and Conditions of Business shall be made in writing. Unilateral amendments or additions by the guest are not valid. In case of any omissions statutory regulations are to apply.






















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