Declaration of accessibility

Introduction

We want everyone to be able to make good use of https://hotelmariahilf.at - including people with disabilities. In this statement, we show what we are doing to ensure that https://hotelmariahilf.at is accessible. In doing so, we adhere to the rules of the European Accessibility Act (EAA) and the WCAG guidelines. Hotel Mariahilf is committed to inclusion and accessibility. Our goal is to ensure that all users - regardless of physical or technical limitations - can use our service independently and without obstacles.

This declaration of conformity describes the functions of https://hotelmariahilf.at. We show how we meet the requirements of the following laws and standards

• European Accessibility Act,
• EN 301 549,
• Web Content Accessibility Guidelines (WCAG) 2.2
• Accessibility Act (BaFG)

We regularly review this statement as we https://hotelmariahilf.at further improve it.

Overview

Description of the service
The Hotel Mariahilf in Graz is centrally located in the pedestrian zone of Mariahilferstraße 9 in 8020 Graz, directly opposite the Kunsthaus Graz in the up-and-coming Lendviertel district. It offers comfortable rooms, a rich breakfast buffet and an in-house bar ("Bar8020") - ideal for city, business or family trips.

How to use https://hotelmariahilf.at (Accessibility & service)
We strive to make https://hotelmariahilf.at easy to use for everyone. Here you will find an overview of how to use it, especially when using assistive technologies:

https://hotelmariahilf.at How to use
The Hotel Mariahilf Graz website is designed to be clear and user-friendly. Visitors will find all important information - from room categories to prices and offers - clearly structured in the main navigation bar. The site offers a simple online booking function, current photos of the rooms and the breakfast area as well as information on location, arrival and contact. Thanks to the modern, responsive design, it works smoothly on both desktop and mobile devices.

The accessibility of https://hotelmariahilf.at
Our service is operable with the standard interaction methods of the operating system and common assistive technologies.
If you need further clarification on how to use https://hotelmariahilf.at, you can also contact our support team for personal assistance. We will endeavor to provide you with any additional descriptions or explanations that you may need to use our service smoothly.

Compliance with accessibility requirements
(How we comply)

We have checked hotelmariahilf.at with regard to the following regulations European Accessibility Act, Barrierefreiheitsgesetz (BaFG), EN 301 549 and WCAG 2.2, ensuring we comply with the following principles:

Perceivable

• There are no pre-recorded audios or videos without alternatives.
• There are no pre-recorded videos without subtitles.
• There are no missing descriptions or alternative versions of synchronized media where these are required.
• For every video that requires an audio description, one is provided.
• Content is presented in an order that matches the logical and semantic structure and allows assistive technologies to interpret it correctly.
• Instructions for understanding and operating content do not rely solely on sensory characteristics of components such as shape, color, size, visual position, orientation or sound.
• The content adapts correctly to the screen orientation while maintaining consistent presentation and functionality.
• Where present, the purpose of input fields that accept specific data is correctly communicated to assistive technologies and implemented in a compliant manner.
• The content is customizable, allowing users to adjust the text size without losing functionality of the user interface.
• Information is presented in the form of text, avoiding unnecessary and non-customizable text images.
• Content that does not require a two-dimensional display wraps correctly when the user agent's display size changes.
• Changes to text spacing (such as line height, spacing between paragraphs, letters or words) do not result in loss of information or content.
• Additional content that is displayed via hover or focus remains visible and can be closed without having to move the pointer or focus.
  

Operable

• There are no keyboard traps (free navigation to and from all components is possible).
• There is no interference with key combinations consisting of individual letters, numbers or symbols.
• There are no time limits enforced by the content or, if present, they are user-controllable, customizable, extendable or justified by functional or legal requirements.
• All moving content, if any, has pause and/or playback controls.
• No flashing or flickering content is used that could trigger seizures; safety limits are adhered to.
• The service flow screens have titles that describe their topic or purpose.
• On service flow screens that are sequentially navigable and where the navigation order affects meaning and function, focusable elements receive focus in an order that maintains meaning and usability.
• There are several ways to identify content within the environment.
• Headings and labels provide clear information about content and functionality.
• Elements that can receive the focus of keyboard navigation are always at least partially visible in the viewport.
• All functions can be used without complex gestures.
• The functions are not activated immediately after touching, they can be canceled before execution and do not have to be pressed to work.
• For user interface components with labels containing text or text images, the name read by assistive technologies includes the visually displayed text.
• All functions can be used without relying solely on the movement of the device or the user.
• All functions can be used without dragging.
• The clickable area of interactive elements is large enough to ensure easy interaction for users.
  

Understandable

• The language of each page is correctly defined and used consistently throughout the service
• All relevant text sections can be identified programmatically
• User interface components do not trigger unexpected context changes upon receiving keyboard focus that could confuse users
• User interface components do not trigger unexpected context changes that could lead to confusion when activated by the user via the keyboard or assistive technologies.
• The existing navigation mechanisms are positioned consistently throughout the service flow
• Recurring elements of the user interface are uniformly designed to facilitate their recognition
• Mechanisms for requesting assistance or help are consistent throughout the environment.
• When an input error is automatically detected, the incorrect element is identified and the error is described in text form
• Where necessary, labels or instructions are provided when content requires user input
• If an input error is detected and suggestions for correction are known, these are provided to the user, unless legal requirements preclude this
• Systems are in place to prevent errors, such as confirming, canceling or undoing sensitive actions.
• Where possible, the same data is not requested more than once.
• If available, there are barrier-free alternatives for complex authentication systems.

Robust

• Standardized development technologies are used that can be interpreted by assistive technologies
• If available, status messages are made accessible in such a way that assistive technologies can interpret them without the need to change focus.

We have tested https://hotelmariahilf.at with the most common assistive technologies in various combinations of operating systems and browsers:

• Screen readers such as NVDA and JAWS (Windows) and VoiceOver (Mac and iOS) help us ensure that all interactive elements are correctly read aloud and operable.
• We also test use with screen magnification and in high-contrast mode.
  Our aim is to be compatible with the latest versions of common assistive technologies. In doing so, we follow the proven methods of WCAG 2.2 and the EN 301 549 standard to ensure that accessibility is maintained even with future technical developments.
  Standards:
  On this basis, we apply the criteria of WCAG 2.2 (AA level, current version) and EN 301 549. Compliance with these standards serves as proof of conformity with the EAA, the Accessibility Act (BaFG) and other relevant regulations.

Ongoing monitoring and maintenance

For us, accessibility is not a one-off project, but an ongoing process. This is how we ensure that https://hotelmariahilf.at remains permanently accessible:

• Accessibility Coordination
  Our Accessibility Officer monitors the digital accessibility of the https://hotelmariahilf.at website and can be contacted at the following email address: e.winterleitner@sanlas.at
• With the support of AccessiWay, we carried out a manual audit by external experts on 15/10/2025 to check our accessibility compliance. We follow a continuous cycle of testing and improvement and provide regular support to ensure that comprehensive checks are carried out regularly.
• Regular training
  Our developers and content creators receive regular training on accessible design (e.g. on ARIA techniques, color contrasts and formulating descriptive link text). We make sure that everyone is always up to date with the latest best practices on accessibility. The last course took place on: 21.10.2025
• We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alternative text or form labels).

Feedback and contact

Your feedback helps us to further improve https://hotelmariahilf.at. If you encounter barriers or have suggestions, you can contact us at any time by e-mail, telephone or post. Please describe the problem as precisely as possible so that we can provide targeted help.
We particularly appreciate feedback from users if something is not working as expected. If you have difficulties accessing content or functions of https://hotelmariahilf.at or discover a barrier, we look forward to hearing from you.

Contact options:
Email: g.pammer-bayrle@hotelmariahilf.at
Phone: +43 (0) 316 71 31 63
Postal address: Hotel Mariahilf GmbH, Mariahilferstraße 9, 8020 Graz, AUSTRIA

When contacting us, please specify as precisely as possible

• the affected page or function,
• what has happened,
• which assistive technology you may be using.

We will endeavor to respond to your feedback within 15 working days and will do our best to resolve the issue promptly or keep you informed of our progress.

Complaints procedure:
If you are not satisfied with the answers from the above contact option, you can contact the Social Ministry Service of the Provincial Office of Upper Austria by means of a complaint.

Contact Ministry of Social Affairs Service:
Gruberstraße 63, 4021 Linz
Phone: 0732/7604-0
Fax: 0732/7604-4400
E-mail: post.oberoesterreich@sozialministeriumservice.at

The complaints are examined by the Social Ministry Service to determine whether they relate to violations of the provisions of the Accessibility Act, in particular deficiencies in compliance with the accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the Social Ministry Service must make recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the existing deficiencies.